Terms & Conditions

About Us

Our Contact details:
HiPP UK Ltd
Hurst Grove Sandford Lane Hurst Reading RG10 0SQ United Kingdom
Phone: 0845 050 1351
Fax:
Email: shop@hipp.co.uk
VAT Registration No. 800 823269

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa, Mastercard and Maestro payments.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling (We ONLY deliver to the UK)

Postage and packing costs are included in the price listed for each product. Products will be sent by Royal Mail second class post or by UK courier as appropriate. We can only ship to an address in Great Britain. (Sorry no BFPO, ROI, Northern Ireland & Channel Islands addresses)

Please note only one case of milk can be purchased per household.

Delivery Schedule

We aim to deliver all orders as quickly as possible, but please allow up to 10 working days for delivery. All orders are passed to our distributors on the next working day and are dispatched as soon as possible

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

All prices are inclusive of VAT where applicable

Credit Card Security

When the order is placed at our website, you will be transferred to our secure payment provider Worldpay, credit card numbers are encrypted using 128 bit encryption. They are not held in clear text on any web site.

Guarantee

We guarantee the quality of our goods. You must inspect the goods and notify us promptly of any dissatisfaction with your order. We will promptly and fully refund the cost of any goods that do not meet with your reasonable satisfaction. We will arrange with you for the goods to be returned to us

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0845 050 1351 (International +44 0845 050 1351) or fax us on or write to us at Hurst Grove Sandford Lane Hurst Reading RG10 0SQ United Kingdom

Privacy Policy

HiPP UK Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Use of cookies on the HiPP webshop

This website does use cookies in several different ways.

What is a cookie?

Cookies are small pieces of computer code which are placed onto the hard drive of your computer by websites. Cookies can be used to track the way user's navigated a site and improve your experience of a website by recognising you from page to page for instance, so that if you are entering your contact details they are retained on the next page and you don't have to enter the information again. They can also allow a website owner to monitor the efficiency of their advertising and help their advertising agencies to deliver ads relevant to you and your interests as you browse the web.

Your browser software can choose whether or not to accept cookies and most browser software is initially set up to accept them. You should read the information that came with your browser software to see how you can set up your browser to notify you when cookies are used. This will give you an opportunity to either accept or refuse the cookies.

Further information on cookies and how you can refuse them is provided by the Interactive Advertising Bureau on its website located at www.allaboutcookies.org. Please note that you may not be able to use all the interactive features of our website if cookies are disabled.

Our use of cookies

We use cookies to recognise website visitors and to provide information on the way visitors use this site. This allows us to analyse website activity using the web analytics programme Google Analytics, so we can optimise the user experience and make sure we offer the best content for visitors. We use cookies in order to give us information on the number of visitors to different parts of our website and thus to monitor which areas are most useful. We do not use cookies to identify you personally. However, whilst cookies do not identify users personally, they do identify each user's computer.

Cookies are also used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Online Dispute Resolution for consumer disputes under Regulation (EU) No. 524/2013:
Disputes concerning contractual obligations stemming from online sales or service contracts between a consumer and a trader can be brought to the EU Online Dispute Resolution Platform ("ODR Platform"). The ODR Platform provided by the EU facilitates the independent, impartial, transparent, effective, fast and fair out-of-court resolution of disputes between consumers and traders online. The ODR Platform is accessible under:
http://ec.europa.eu/consumers/odr/ .