Frequently asked questions on our Shop

Here we answer your most frequently asked questions about the HiPP online shop

If your question is not answered, our customer service team will be happy to help you. 

Where can I buy HiPP products?

You can purchase our products directly from our own website.
We also stock some of our items in a number of different retailers, including:

Please contact your local store first before visiting for up-to-date stock information. 

Where can I buy HiPP Organic products in Ireland?

Due to changes in European legislation following the UK leaving the EU market, we’re no longer able to deliver to the Republic of Ireland from our online shop. However, selected HiPP Organic products are stocked in the following retailers in Ireland:

  • Dunnes
  • Tesco
  • SuperValu
  • Boots

For more information, please contact our distribution partner in Ireland, GM Marketing, by emailing:

However, we can still deliver as usual to our Northern Irish customers from our online shop.

What happens if the product I want to order is out of stock?

We always want to do everything we can to support parents. However, the availability of our products can be impacted for a number of different reasons, including the location of the store and the time of day you shop.

If you are having difficulties finding our products, we recommend the following advice.


  • If you’re in a store, ask a member of staff if they have any stock which perhaps hasn’t been put on the shelves yet.
  • Some retailers have online stock checkers where you can check if they have stock available that’s local to you.


  • You can purchase all of our products directly from our online shop. However, if the product you would like to order is out of stock here, please contact our customer services team at who should be able to advise further when they are expecting their next delivery.
  • Depending on which product you are using, there may be suitable alternatives in different formats.
  • Whether it’s helping you to find the product you need, providing guidance on alternative products, or transitioning advice, our customer services team are here to support you. You can reach them at


If you have any concerns about your little one, please discuss this with a healthcare professional.

Experiencing an issue completing your order?

There may be a number of reasons why you cannot complete your order. Please check the following:

  • Check your delivery address was valid and in the United Kingdom.
  • Check with your bank to see if there are any errors or if possible try another card.
  • Try using another browser. 

Where is my order confirmation email?

You should receive an email soon after you have placed an order on our website with your order confirmation details. You will receive a second email once the order has been processed, and from there you will be able to track your order.

If you haven’t received an email, please check your junk box in the first instance.

If you still can’t find your confirmation email, please contact us at  

What if I've changed my mind?

You can cancel your order and get a refund if you get in touch with us before it gets shipped. 

If your items have already been shipped, we’re happy to refund the costs of unwanted products. You’ll need to cover the cost of returning the items to us and all of the items need to be returned in their original, unopened condition, within 14 days of them being delivered to you. If you ordered a case of our products, then a refund will only be given if the full case is returned. A full case is determined, such as 6 x jars, 4 x boxes of formula milk, 8 x bottles of ready to feed follow on and growing up milk, 6 x bottles of ready-to-feed first infant milk, 4 x boxes of dried cereal and 5 x tray meals.

To arrange for your order to be returned, please contact the shop team at Once received, your order will be refunded within 28 days.

We advise that you send your order via a tracked service as we will not be held responsible for any lost items in transit.

How much shelf-life will my product have?

Your products will have at least two months unless otherwise stated when you place your order.

If something isn't right with my order, what should I do?

If what we’ve sent you is wrong, we will refund the cost of the product(s) and delivery.

Please contact to let them know, and they’ll arrange your cancellation or return.

Can I exchange a product in-store?

Products purchased online on our website cannot be returned back to stores.

How can I cancel my account?

If you'd like to deactivate your HIPP shop account, get in touch with us at You'll need to confirm the following:

  • Your full name
  • Your date of birth
  • Your billing address
  • Your registered email address

Once you've confirmed this information, we'll deactivate your account and send you an email to confirm your account has been closed.

Where do you deliver?

HiPP Organic’s online shop delivers to the UK only (addresses in England, Wales, Scotland and Northern Ireland). We cannot deliver to the British Forces Post Office, storage units, overseas, the Republic of Ireland or shipping company addresses.

When do you deliver?

We deliver 5 days a week, from Monday to Friday, excluding Bank Holidays. Occasionally, our chosen delivery provider may attempt to deliver your order on a Saturday, but this is not classed as a working day.

Deliveries can be made between 8am and 6pm, excluding Bank Holidays. 

  • Monday to Friday daily cut-off is 3pm, excluding Bank Holidays. 
  • Orders placed on a Friday before 3pm for overnight delivery will not be delivered until Monday, excluding Bank Holidays.
  • Orders placed after 3pm on a Friday will be dispatched on Monday, excluding Bank Holidays.

Deliveries to the Scottish Highlands and offshore, Channel Islands, Isle of Man and Northern Ireland can take between 5-7 working days, excluding Bank Holidays. 

How much does delivery cost?

For orders made on our online shop, delivery costs:

  • Standard delivery (3-5 working days) is £3.25.
  • Next-day delivery is £7.50 (excluding Northern Ireland).

Can I choose a specific time and date for my delivery?

When you place an order, you cannot choose delivery dates and times. Your product will be automatically processed, and you will receive it between 3-5 working days.

Which courier do you use?

Deliveries will be dispatched by Evri (for standard delivery) or DPD (for next-day delivery). 

What happens if I miss my delivery?

DPD will send a text message to rearrange your delivery on a chosen date. 

Evri will try 2 more attempts in the next working days. If all 3 attempts fail, the order will be returned to us.

What payment methods do you accept?

Currently, we accept Visa, MasterCard and American Express. You can also complete your order by paying with PayPal.

Experiencing an issue with your payment going through?

There may be several reasons why you cannot complete your order. Please check the following:

  • Check your delivery address was valid and in the United Kingdom.
  • Check with your bank to see if there are any errors or if possible try another card.
  • Check that your billing address matches the billing address that is registered to the card.

If you experience any other issues, please call 0800 0129079 or email

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