Returns Policy

Returning an item

If your items have already been shipped, we’re happy to refund the cost of unwanted products, provided that:

Please note: you are responsible for covering the cost of returning any unwanted items. We strongly recommend using a tracked postal service, as HiPP Organic is not responsible for items lost in transit.

How to arrange a return

To return your items, please:

Once we have received and inspected your returned items, your refund will be processed within 28 days.

Items we cannot accept for return

For health and safety reasons, we cannot accept returns of:

Damaged or faulty products

If your order arrives damaged or if you receive a faulty product, please contact us at hippshop@promotionalhandling.co.uk as soon as possible. We may request photos of the damage to help resolve your issue promptly. We will refund both the product(s) and the delivery cost if we’ve made an error.

In-store exchanges

Please note that products purchased on our website cannot be exchanged or returned in stores.