HiPP Baby Club FAQs

If you have a question that has not been answered on this page, please do not hesitate to write to us via our contact form.

What should I do if I don’t receive a confirmation link or it doesn’t work?

The activation link may take a few minutes to come through. Please be patient and simply check your inbox later. If the link has not arrived after a few minutes, please check your spam folder and make sure your inbox is not too full.

Please copy the link and paste it into your browser’s address bar. If the link doesn’t work, please contact HiPP Parents’ Service. We will be pleased to activate your account.

What does “This e-mail address is already registered” mean?

In this case, you are already registered with this e-mail address. We will be pleased to send you your user name and a new password under the link “forgot your password?”.

What should I do if I forget my user name/password?

Use the feature “forgot your password?” under this link. Enter your e-mail address that you gave when you registered for the HiPP BabyClub. You will then receive an e-mail with a link. Click on the link in the e-mail or copy it directly to your browser’s address bar. Your user name will be shown on the page that opens. You can then create a new password. Please take note of the password rules for security reasons.

Help, my password doesn’t work!

Should you have problems with your password and access to your HiPP BabyClub account, please first make sure that you are using the correct password. If you are not sure, we recommend that you follow the instructions above for “forgotten password”. There you can create a new password. If you copy your password or user name, please make sure that you do not copy any spaces with it!.

How do I change my e-mail address?

Please login to the HiPP BabyClub and go to My profile.

Can I change my user name?

Please use the contact form to get in touch with us for this.

I no longer need my HiPP BabyClub account. Where can I cancel my registration?

Please use the contact form to get in touch with us.
For data protection purposes we will need your user name and password.

Where do I adjust the settings so that I no longer receive parents’ letters?

Please login to the HiPP BabyClub. Go to My profile – My children and under “Edit children”</ b> cancel the letters.

How do I unsubscribe from the newsletter?

Please login to the HiPP BabyClub. Go to My profile and under “Edit profile” you can unsubscribe from the newsletter.

How do I find the parents’ letter for my younger child?

Please login to the HiPP BabyClub. On the right-hand side, you will see a picture and under it the “Please choose baby” button. Simply choose the name of the child you want to read the letter for. The page will switch automatically.