Orders, shipping and returns

You can purchase our products directly from our own website. We also stock some of our items in several different retailers, including:

Please contact your local store first before visiting for up-to-date stock information.

Due to changes in European legislation following the UK leaving the EU market, we’re no longer able to deliver to the Republic of Ireland from our online shop. However, selected HiPP Organic products are stocked in the following retailers in Ireland:

For more information, please contact our distribution partner in Ireland, GM Marketing, by emailing: orders@gmmarketing.co.uk

However, we can still deliver as usual to our Northern Irish customers from our online shop.

We always want to do everything we can to support parents. However, the availability of our products can be impacted for a number of different reasons, including the location of the store and the time of day you shop.

If you are having difficulties finding our products, we recommend the following advice.

In-store:

Online:

If you have any concerns about your little one, please discuss this with a healthcare professional.

There may be several reasons why you cannot complete your order. Please check the following:

You should receive an email soon after you have placed an order on our website with your order confirmation details. You will receive a second email once the order has been processed, and from there, you will be able to track your order.

If you haven’t received an email, please check your junk box in the first instance.

If you still can’t find your confirmation email, please contact us at hippshop@promotionalhandling.co.uk.

You can cancel your order and get a refund if you get in touch with us before it gets shipped.

If your items have already been shipped, we’re happy to refund the costs of unwanted products. You’ll need to cover the cost of returning the items to us and all of the items need to be returned in their original, unopened condition, within 28 days of them being delivered to you. If you ordered a case of our products, then a refund will only be given if the full case is returned. A full case is determined, such as 6 x jars, 4 x boxes of formula milk, 8 x bottles of ready to feed follow on and growing up milk, 6 x bottles of ready-to-feed first infant milk, 4 x boxes of dried cereal and 5 x tray meals.

To arrange for your order to be returned, please contact the shop team at hippshop@promotionalhandling.co.uk.

Once received, your order will be refunded within 28 days.

We advise that you send your order via a tracked service as we will not be held responsible for any lost items in transit.

Your products will have at least two months unless otherwise stated when you place your order.

If what we’ve sent you is wrong, we will refund the cost of the product(s) and delivery.

Please contact hippshop@promotionalhandling.co.uk to let them know, and they’ll arrange your cancellation or return.

Products purchased online on our website cannot be returned back to stores.

If you haven’t placed an order or set up a subscription through your BabyClub account, you can delete it yourself at any time.

If you have placed an order or have an active subscription, you’ll need to email us at hello@hipp.co.uk and we’ll take care of it for you.

To help us process your request, please include the following details:

Once we’ve verified your information, we’ll close your account and confirm via email.

HiPP Organic’s online shop delivers to the UK only (addresses in England, Wales, Scotland and Northern Ireland). We cannot deliver to the British Forces Post Office, storage units, overseas, the Republic of Ireland or shipping company addresses.

We deliver 5 days a week, from Monday to Friday, excluding Bank Holidays. Occasionally, our chosen delivery provider may attempt to deliver your order on a Saturday, but this is not classed as a working day.

Deliveries can be made between 8am and 6pm, excluding Bank Holidays.

Deliveries to the Scottish Highlands and offshore, Channel Islands, Isle of Man and Northern Ireland can take between 5-7 working days, excluding Bank Holidays.

For orders made on our online shop, the delivery costs are:

For the UK:

For Northern Ireland and the Isle of Man:

Subscription orders always include free standard delivery.

For standard shop orders, you can’t choose an exact delivery date or time — your order will be processed automatically and should arrive within 3–5 working days.

However, if you subscribe to one of our formula milk products, you can choose the day of the month you’d like your delivery to arrive.

Deliveries will be dispatched by Evri (for standard delivery) or DPD (for next-day delivery).

DPD will send a text message to rearrange your delivery on a chosen date.

Evri will try 2 more attempts in the next working days. If all 3 attempts fail, the order will be returned to us.

Currently, we accept Apple Pay, Google Pay, Shop Pay, Visa, MasterCard and American Express.

There may be several reasons why you cannot complete your order. Please check the following:

If you experience any other issues, please call 0800 0129079 or email hippshop@promotionalhandling.co.uk.

By using this website, you agree to the overall site Terms and Conditions. You can access this via the link here

You can get full details of our Privacy Policy here.

For details on how cookies are used on this website, you can see our Cookie Policy here.

If you purchase from this website, Promotional Handling Limitedwill process, store and use personal information collected from you or on your behalf from your transaction on our online shop. Such personal information will be collected, processed, stored and used in accordance with our Privacy Policy.