Question 1

Where can I buy HiPP products?

Accepted Answer

You can purchase our products directly from our own website. We also stock some of our items in several different retailers, including:

Morrisons
Sainsbury’s
Tesco
Asda
Waitrose
Ocado
Amazon
Boots

Please contact your local store first before visiting for up-to-date stock information.

Question 2

Where can I buy HiPP Organic products in Ireland?

Accepted Answer

Due to changes in European legislation following the UK leaving the EU market, we’re no longer able to deliver to the Republic of Ireland from our online shop. However, selected HiPP Organic products are stocked in the following retailers in Ireland:

Dunnes
Tesco
SuperValu
Boots

For more information, please contact our distribution partner in Ireland, GM Marketing, by emailing: orders@gmmarketing.co.uk

However, we can still deliver as usual to our Northern Irish customers from our online shop.

Question 3

What happens if the product I want to order is out of stock?

Accepted Answer

We always want to do everything we can to support parents. However, the availability of our products can be impacted for a number of different reasons, including the location of the store and the time of day you shop.

If you are having difficulties finding our products, we recommend the following advice.

In-store:

If you’re in a store, ask a member of staff if they have any stock which perhaps hasn’t been put on the shelves yet.
Some retailers have online stock checkers where you can check if they have stock available that’s local to you.

Online:

You can purchase all of our products directly from our online shop. However, if the product you would like to order is out of stock here, please contact our customer services team at hippshop@promotionalhandling.co.uk who should be able to advise further when they are expecting their next delivery.
Depending on which product you are using, there may be suitable alternatives in different formats.
Whether it’s helping you to find the product you need, providing guidance on alternative products, or transitioning advice, our customer services team are here to support you. You can reach them at hello@hipp.co.uk.

If you have any concerns about your little one, please discuss this with a healthcare professional.

Question 4

Experiencing an issue completing your order?

Accepted Answer

There may be several reasons why you cannot complete your order. Please check the following:

Check that your delivery address is valid and in the United Kingdom.
Check with your bank to see if there are any errors, or if possible, try another card.
Try using another browser.

Question 5

Where is my order confirmation email?

Accepted Answer

You should receive an email soon after you have placed an order on our website with your order confirmation details. You will receive a second email once the order has been processed, and from there, you will be able to track your order.

If you haven’t received an email, please check your junk box in the first instance.

If you still can’t find your confirmation email, please contact us at hippshop@promotionalhandling.co.uk.

Question 6

What if I've changed my mind?

Accepted Answer

You can cancel your order and get a refund if you get in touch with us before it gets shipped.

If your items have already been shipped, we’re happy to refund the costs of unwanted products. You’ll need to cover the cost of returning the items to us and all of the items need to be returned in their original, unopened condition, within 14 days of them being delivered to you. If you ordered a case of our products, then a refund will only be given if the full case is returned. A full case is determined, such as 6 x jars, 4 x boxes of formula milk, 8 x bottles of ready to feed follow on and growing up milk, 6 x bottles of ready-to-feed first infant milk, 4 x boxes of dried cereal and 5 x tray meals.

To arrange for your order to be returned, please contact the shop team at hippshop@promotionalhandling.co.uk.

Once received, your order will be refunded within 28 days.

We advise that you send your order via a tracked service as we will not be held responsible for any lost items in transit.

Question 7

How much shelf-life will my product have?

Accepted Answer

Your products will have at least two months unless otherwise stated when you place your order.

Question 8

If something isn't right with my order, what should I do?

Accepted Answer

If what we’ve sent you is wrong, we will refund the cost of the product(s) and delivery.

Please contact hippshop@promotionalhandling.co.uk to let them know, and they’ll arrange your cancellation or return.

Question 9

Can I exchange a product in-store?

Accepted Answer

Products purchased online on our website cannot be returned back to stores.

Question 10

How can I cancel my account?

Accepted Answer

If you haven’t placed an order or set up a subscription through your BabyClub account, you can delete it yourself at any time.

If you have placed an order or have an active subscription, you’ll need to email us at hello@hipp.co.uk and we’ll take care of it for you.

To help us process your request, please include the following details:

Your full name
Your date of birth
Your billing address
The email address linked to your account

Once we’ve verified your information, we’ll close your account and confirm via email.

Question 11

Where do you deliver?

Accepted Answer

HiPP Organic’s online shop delivers to the UK only (addresses in England, Wales, Scotland and Northern Ireland). We cannot deliver to the British Forces Post Office, storage units, overseas, the Republic of Ireland or shipping company addresses.

Question 12

When do you deliver?

Accepted Answer

We deliver 5 days a week, from Monday to Friday, excluding Bank Holidays. Occasionally, our chosen delivery provider may attempt to deliver your order on a Saturday, but this is not classed as a working day.

Deliveries can be made between 8am and 6pm, excluding Bank Holidays.

Monday to Friday daily cut-off is 3pm, excluding Bank Holidays.
Orders placed on a Friday before 3pm for overnight delivery will not be delivered until Monday, excluding Bank Holidays.
Orders placed after 3pm on a Friday will be dispatched on Monday, excluding Bank Holidays.

Deliveries to the Scottish Highlands and offshore, Channel Islands, Isle of Man and Northern Ireland can take between 5-7 working days, excluding Bank Holidays.

Question 13

How much does delivery cost?

Accepted Answer

For orders made on our online shop, the delivery costs are:

For the UK:

Standard delivery (3-5 working days) is £3.99.
Next-day delivery is £6.99.

For Northern Ireland and the Isle of Man:

Standard delivery is £5.99.

Subscription orders always include free standard delivery.

Question 14

Can I choose a specific time and date for my delivery?

Accepted Answer

For standard shop orders, you can’t choose an exact delivery date or time — your order will be processed automatically and should arrive within 3–5 working days.

However, if you subscribe to one of our formula milk products, you can choose the day of the month you’d like your delivery to arrive.

Question 15

Which courier do you use?

Accepted Answer

Deliveries will be dispatched by Evri (for standard delivery) or DPD (for next-day delivery).

Question 16

What happens if I miss my delivery?

Accepted Answer

DPD will send a text message to rearrange your delivery on a chosen date.

Evri will try 2 more attempts in the next working days. If all 3 attempts fail, the order will be returned to us.

Question 17

What payment methods do you accept?

Accepted Answer

Currently, we accept Apple Pay, Google Pay, Shop Pay, Visa, MasterCard and American Express.

Question 18

Experiencing an issue with your payment going through?

Accepted Answer

There may be several reasons why you cannot complete your order. Please check the following:

Check that your delivery address is valid and in the United Kingdom.
Check with your bank to see if there are any errors, or if possible, try another card.
Check that your billing address matches the billing address that is registered to the card.

If you experience any other issues, please call 0800 0129079 or email hippshop@promotionalhandling.co.uk.

Question 19

Terms and Conditions

Accepted Answer

By using this website, you agree to the overall site Terms and Conditions. You can access this via the link here

Question 20

Privacy Policy

Accepted Answer

You can get full details of our Privacy Policy here.

For details on how cookies are used on this website, you can see our Cookie Policy here.

If you purchase from this website, Promotional Handling Limitedwill process, store and use personal information collected from you or on your behalf from your transaction on our online shop. Such personal information will be collected, processed, stored and used in accordance with our Privacy Policy.

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