We deliver 5 days a week, from Monday to Friday, excluding Bank Holidays. Occasionally, our chosen delivery provider may attempt to deliver your order on a Saturday, but this is not classed as a working day. Deliveries can be made between 8am and 6pm, excluding Bank Holidays. Monday to Friday daily cut-off is 3pm, excluding Bank Holidays. Orders placed on a Friday before 3pm for overnight delivery will not be delivered until Monday, excluding Bank Holidays. Orders placed after 3pm on a Friday will be dispatched on Monday, excluding Bank Holidays. Deliveries to the Scottish Highlands and offshore, Channel Islands, Isle of Man and Northern Ireland can take between 5-7 working days, excluding Bank Holidays.

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You can get full details of our Privacy Policy here . For details on how cookies are used on this website, you can see our Cookie Policy here . If you purchase from this website, Promotional Handling Limited will process, store and use personal information collected from you or on your behalf from your transaction on our online shop. Such personal information will be collected, processed, stored and used in accordance with our Privacy Policy.

Orders, shipping and returns

Got a question about shopping with us? Here you'll find answers to our most frequently asked questions about the HiPP online shop — from delivery and payments to managing your account.

How can we help?

Where can I buy HiPP products?

Where can I buy HiPP Organic products in Ireland?

What happens if the product I want to order is out of stock?

Experiencing an issue completing your order?

Where is my order confirmation email?

What if I've changed my mind?

How much shelf-life will my product have?

If something isn't right with my order, what should I do?

Can I exchange a product in-store?

How can I cancel my account?

Where do you deliver?

When do you deliver?

How much does delivery cost?

Can I choose a specific time and date for my delivery?

Which courier do you use?

What happens if I miss my delivery?

What payment methods do you accept?

Experiencing an issue with your payment going through?

Terms and Conditions

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Orders, shipping and returns

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