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View your recent shop orders below.
Need help? Check the FAQs at the bottom of the page or contact our shop team if something’s not quite right.
If you placed orders before our new site launched, they won’t show here. Please get in touch with our shop team if you need details from a previous purchase.
Orders are usually delivered within 3–5 working days, but some locations may take longer. If it’s been more than 10 working days since you placed your order, please contact our shop team at hippshop@promotionalhandling.co.uk so we can look into it for you.
You can cancel your order and get a refund if you get in touch with us before it gets shipped.
If your items have already been shipped, we’re happy to refund the costs of unwanted products. You’ll need to cover the cost of returning the items to us and all of the items need to be returned in their original, unopened condition, within 28 days of them being delivered to you. If you ordered a case of our products, then a refund will only be given if the full case is returned. A full case is determined, such as 6 x jars, 4 x boxes of formula milk, 8 x bottles of ready to feed follow on and growing up milk, 6 x bottles of ready-to-feed first infant milk, 4 x boxes of dried cereal and 5 x tray meals.
To arrange for your order to be returned, please contact the shop team at hippshop@promotionalhandling.co.uk.
Once received, your order will be refunded within 28 days.
We advise that you send your order via a tracked service as we will not be held responsible for any lost items in transit.
You can view your order status any time by logging into your BabyClub account and heading to the Orders section. Once your order has been dispatched, you'll also receive a tracking email with a link to follow your delivery. Once your order has been dispatched, you'll also receive a tracking email with a link to follow your delivery.
If what we’ve sent you is wrong, we will refund the cost of the product(s) and delivery.
Please contact hippshop@promotionalhandling.co.uk to let them know, and they’ll arrange your cancellation or return.
If your order hasn’t been processed yet, you can update your delivery address by logging into your BabyClub account and editing your saved details. For dispatched orders, we’re unable to change the address, but you can contact our shop team at hippshop@promotionalhandling.co.uk and they’ll do their best to help.
